Think Local Act Personal has launched a set of three tools to help improve the provision of information and advice in social care:
1. Advice and information needs in adult social care is an interactive map that demonstrates people’s typical journeys through the complicated care system and identifies the “pinch points” where councils and other organisations need to improve the information and advice on offer to people and families.
2. Social Care Jargon Buster is a plain English guide to the most commonly used social care words and phrases and what they mean.
3. Principles for the provision of information and advice is a short practical framework that sets out the main issues that councils need to consider when developing a comprehensive and coherent local care and support information and advice strategy.
All are attached and can be downloaded from the TLAP website http://bit.ly/1bn12fg.